Frequently Asked Questions

How does payment work?

You pay cash to the rider when your order arrives — cash on delivery. No payment is needed up front.

Where do you deliver?

Across Kenya. Delivery in Nairobi is often free; other areas may have a small delivery fee shown at order time.

How long does delivery take?

Usually 1–3 days once your order is confirmed. We call or WhatsApp you to confirm before dispatch.

Are the products genuine?

Yes. We sell genuine branded and generic goods as-is, at the listed price.

What if I have a problem with my order?

See our Returns & Refund Policy, or reach us via the contact page.

This page is a good-faith summary, not legal advice; it should be reviewed by a Kenyan advocate.